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Frequently Asked Questions

How long does it take to bake one of your pies?

Our frozen pizzas are par-baked (think: partially baked), so you can pop a pizza in at 475°F and it’s ready in 5-7 minutes.  Pro tips: make sure you preheat your oven (for REAL!), be sure to place the pizza directly on your oven rack (no pizza stone needed!) and definitely add an extra minute or two for topping-heavy pizzas (The Cheese Wizard and Plushroom come to mind).

Do you have a gluten free option? 

As of now, we don't offer gluten-free dough options. Our naturally leavened dough is preservative-free and is naturally lower in gluten than your typical pizza doughs, but not gluten-free.

How do I dispose of my box? 

Our box and related packaging is completely recyclable. The liner (made from 20 recycled water bottles) can go into the recycling with the corrugate box. The bags that hold the dry ice are also recyclable.

Oh, and, the dry ice is sourced responsibly too. Note: Please don’t handle the dry ice bags without ungloved hands. You should place the dry ice in a well-ventilated area at room temperature; the remainder of the ice will evaporate. Never dispose of dry ice in a sink, a trash can, chemical waste container, or other garbage/waste can.

Do you have any plant based Pizzas?

Heck yes we do! Our 100% plant-based pies, Green Margherita and Magic Gathering are “lifesavers”—or so we’ve been told.

Green Margherita comes topped with tomato sauce, plant-based mozzarella, basil, and housemade pumpkin seed parmesan, olive oil, sea salt.

Magic Gathering has tomato, cremini mushrooms, plant-based mozzarella, kale, pumpkin seed parmesan, olive oil, salt.

Where do we deliver?

At the moment we deliver to most of Southwestern Ontario—including the GTA, Ottawa and surrounding areas. if your postal code starts with “M”, “L”, “N”, “K0” you’re in luck. 

To make sure you're in our delivery zone, head over to our subscription page, enter your email and postal code and we'll let you know!

If we're not yet in your area, stay tuned! We're constantly growing our network and we want EVERYONE to be part of the hottest new (Pizza) club 😉🍕. Can’t wait? See a list of our retailers that have our Pizzas ready for you to purchase and enjoy! 

Are there any best practices for preparing your frozen pizzas?

It really is too easy. Cook from frozen and be sure your oven is fully pre-heated. Pop your 'za directly on the oven rack—no tray or pizza stone required—and finish it under the broiler (on low) for a minute or two for best results. For topping heavy pizzas, feel free to add an extra minute or two!  We also love to drizzle with high-grade olive oil. Go ahead and steal that idea. 

How will my Pizza’s arrive?

We deliver Monday to Saturday from 9am - 6pm. We aim to deliver orders out on time but sometimes there are delays. You will receive a tracking link once your order is out for delivery.

If you live in an apartment building, please ensure they can receive deliveries. We cannot ship to PO boxes. We do not deliver on statutory holidays.

Didn't find your question?

Click here for a deeper dive into GA!

Can I try the pizza before committing to a subscription?

Yeah, you can! You can “Buy Now” through our order page. ! After selecting your pizzas and stack size, slide the toggle button to the left.

You can also swing by the GA Pizza shop at 331 Adelaide St W, in Toronto OR Grab some frozen ‘za’s from our friends at various grocers, breweries and wineries across Ontario. Search a list of our retailers here.

Can I skip a delivery? 

You sure can! Whether you’re running out of freezer space, or running out of town—skipping a delivery is easy as pie!

To reschedule your delivery:

Log into your account

Click subscriptions

Select “Skip Next Delivery

How do I cancel my subscription?

To cancel your subscription:

Click HERE to log into your account

Select Subscriptions

Select the “Cancel” button on the bottom right

I have a pizza subscription. When is the deadline to change an order? 

Welcome to the club! Recurring orders can be changed to add more or different pizzas up to 3 days before your scheduled delivery.

After that, your order is locked-in and can’t be changed until next month. (Note: your first subscription order is the only order that can’t be changed after your initial purchase.)

I love trying new things. How do I update my Pizza Selections ?

So, you like to mix it up once and a while? We hear you.

Once you’ve logged in to your account HERE, it’s a snap to update your pie selections. Just:

Click "Manage Box" on the first page.

Find "Select Your Pizzas" and you'll see your order table. 

Select which pizzas you'd like and - to remove pizzas you no longer want in your box.

Hit "Save Pizza Selections" to confirm the change.

*You can update your pizza selections easily by logging in to your account any time up to 3 days prior to delivery.

What are the benefits of having a pizza subscription vs purchasing a one-time box? 

Great question! GA is home to the world’s first pizza subscription—our subscription is for pizza lovers that crave convenience and variety. With the subscription you get:

The chance to try all of our pizzas, by switching up your order between deliveries and enjoying Chef’s latest and greatest through speciality menu items.

 ‘Set it and forget it’ convenience once you’ve found your  favourite pies. The subscription can be customized to fit most schedules—with three frequencies (4, 6 or 8 weeks)

 The ability to skip an order or cancel anytime. Subscribers benefit from a lower delivery fee and the best pricing on 6-stacks and up.

More to come! 

The one-time box is ideal for pizza lovers that want to try our pizzas or who want the flexibility of being able to order their pizza whenever it suits them. 

Questions

If our FAQ section above doesn’t help, send us a note and we’ll get back to you ASAP.

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@ga_pizza

Hot take: this is the only correct way to eat a slice. Change my mind

@ga_pizza

Pizza is both physically and metaphysically HOT

@ga_pizza

Bed pizza hits different

@ga_pizza

Hear me out: a dating app but it’s pizza instead of people and I choose my perfect pizza and then someone brings it directly to me oh hey wait a minute

@ga_pizza

Don’t worry about trying to please everyone. You’re not pizza

@ga_pizza

Feelin’ saucy hbu?

@ga_pizza

Only weirdoughs don't like pizza

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